Since most of our items are made to order specifically for you, it may take us between 2 to 8 work days to ship your order. Please be patient and relax with a glass of hot chocolate.

We send orders from Monday to Friday as public holidays are exception. All orders are sent from Sofia, Bulgaria.
Once the item is shipped you will get a tracking number.

We offers two ways of delivering the package. Standard shipping using registered Deutsche Post service and Express shipping using DHL Express shipping

Delivery estimated in 4 – 10 business days.
We ship with Deutsche Post ( - a German courier part of DHL. Once this reaches your country, it will be transferred to your national postal agency (for example, it will be USPS in USA).

Delivery estimated in 1 – 3 business days. All orders are trackable.


For the sake of clarity:
- Crupon is not responsible for situations when the Customer has provided incorrect information, such as wrong Customer name or address.

- We are not responsible for packages with a "delivered" status that the customer claims were not received.

- Buyers are responsible for any customs and import taxes that may apply. 


Return Address:
(Please, contact us for instructions)