We gladly accept returns and exchanges, although the product is made to order. Contact us within 14 days of delivery. The item must be returned in unused, undamaged condition in its original box. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To facilitate the return process, the packages are sent to our partners in Germany for customers from the EU and to the UK for the rest of the world.
The refund will be made within 30 days from the date of receipt.
1. RETURNS:
If for any reason you are not satisfied with your purchase, full refund minus shipping costs is available within 14 days from the date of delivery. Once your return is received and inspected we will reimburse you within 30 business days.
Please follow this link: here
Unfortunately, we don't offer exchanges. To make our returns process as easy as possible, we only offer refunds. The best way to exchange an order is to simply place a new one for the item you want and return the item you already have for a refund.
Please follow this link: here
3. ITEMS ON SALE:
At this moment items on SALE cannot be refunded.
4. CUSTOM ORDERS:
At this moment custom orders are non-returnable
5. CANCELLATION:
You can cancel your order in the next 8 hours after you make the payment. After that it will be too late, because the order is processed and we can not accept your request.
6. NON-REFUNDABLE COSTS:
Original shipping costs are non-refundable.
7. CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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For the sake of clarity:
- Crupon Lab ltd. is not responsible for situations when the Customer has provided incorrect information, such as wrong customer name or address.
- We are not responsible for packages with a "delivered" status that the customer claims were not received.
- Buyers are responsible for any customs and import taxes that may apply.